North Carolina Administrative Code (Last Updated: November 13, 2014)

04 NCAC 11 R06-19. UTILITIES COMMISSION

Latest version.

R6‑19 CUSTOMER COMPLAINTS

(a) Complaints concerning the charges, practices, facilities or service of the utility shall be investigated promptly and thoroughly. The utility shall keep such records of customer complaints as will enable it to review and analyze its procedures and actions.

(b) A report of incorrectly adjusted appliances shall be given prompt attention.

                    
                        var val = document.getElementById('citecontent').innerHTML;
                        art.dialog.defaults.title = window.location.href;
                        art.dialog.data('cite', val);
                        art.dialog.data('homeDemoPath', '/Scripts/plus/artDialog/');
                        art.dialog.open('/Scripts/plus/artDialog/citeiframe.html');