10A NCAC 70I .0307. GRIEVANCE PROCEDURES

(a)  A residential child-care facility shall provide to each child and parents, guardian or legal custodian upon admission:

(1)           a written description of policies and procedures which the child, parents, guardian or legal custodian follow to register complaints;

(2)           information about a child's rights;

(3)           the process for appealing a decision or action of the facility; and

(4)           the process for resolution of a complaint.

(b)  Upon resolution of a grievance, a residential child-care facility shall maintain a copy of the complaint and the resolution in the case record.

 

History Note:        Authority G.S. 131D-10.5; 143B-153;

Eff. July 1, 1999 (See S.L. 1999, c.237 s. 11.30);

Amended Eff. October 1, 2008.