10A NCAC 70K .0208. GRIEVANCE PROCEDURES

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(a) A residential maternity home shall provide to each resident, parents, guardians or legal custodians of minors, upon placement:

(1)           a written description of policies and procedures that the resident her parents, guardian or legal custodian follows to register complaints;

(2)           information about resident's and family's' rights;

(3)           the process for appealing a decision or action of the agency; and

(4)           the process of resolution of a complaint.

(b) Upon resolution of a grievance, the agency shall maintain a copy of the complaint and the resolution in the resident's case record.

History Note: Authority G.S. 131D-1; 143B-153;

Eff. October 1, 2008.

                    
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