25 NCAC 01D .2003. ADMINISTRATION

(a)  The Office of State Human Resources shall design, effect, and maintain a centralized unemployment insurance cost management program, which shall have as its goal effective claims administration and the control of benefit costs.  This goal shall be accomplished by improved communications and agency training on unemployment insurance issues and procedure, conscientious monitoring and administration of individual claims and benefit charges, examination of payment options, the creation and maintenance of a comprehensive unemployment insurance database, and related efforts.  When it is determined advantageous and cost effective, the Office of State Human Resources may engage the services of a qualified service firm to provide claims administration support.

(b)  The Office of State Human Resources shall designate an UI Coordinator, whose responsibility it shall be to coordinate the overall program.  The duties of the UI Coordinator shall include:

(1)           Development and distribution of a UI Cost Management Procedures Manual.

(2)           Contract oversight to assure the delivery of services, where a third party firm is engaged to establish and carry out a centralized claims administration system.

(3)           Action as an intermediary between state agencies and the claims services firm, if such a firm is retained.

(4)           Development and delivery of agency training programs on UI administration.

(5)           Service as a technical resource to the agencies on UI matters.

(6)           Assimilation of a comprehensive UI data base, which accurately records claims activity and benefit charges to state accounts, and provides the basis for sound reports that can be used to guide management decisions on the UI Program.

(7)           Initiation of studies, recommendations, and reports relevant to UI cost management.

(8)           Recommendations concerning the design and cost effectiveness of the centralized UI Program.

(9)           Coordination with the Office of State Budget where there is a need to examine costing methods or financial aspects.

(10)         The monitoring of legislative actions concerning UI law and benefits, and service as spokesperson before legislative committees when it is within program interests.

(11)         Coordination with the Employment Security Commission on relevant questions and issues.

 

History Note:        Authority G.S. 96-8(6)j.; 96-8(6)i.;

Eff. January 1, 1989.